Refund policy
Refund & Payment Policy
Effective: May 1, 2025
Thank you for supporting House of Nambili LLC, a woman-owned, Black-owned business based in Douglasville, GA. I’m niCo Robinson, the artist and upholsterer behind every stitch. This policy outlines how payments, cancellations, returns, and warranties are handled to ensure a smooth and transparent experience for us both.
Payment
- A $25 non-refundable consultation deposit is required when booking an appointment. This fee goes toward your final service total if you move forward.
- Accepted payment methods for consultations:
Credit & Debit Cards
PayPal: info@houseofnambili.com
Cash App: $niCoRob1
Venmo: @niCoRob1 - For full upholstery projects, a 50% non-refundable deposit is required at the time of booking. The remaining balance is due upon project completion or before delivery/pick-up.
- I also accept Shop Pay installments, cash, credit/debit cards, and contactless/electronic payments.
Cancellations
- Cancellations or reschedules must be made at least 48 hours in advance.
- Cancellations made with less than 48 hours’ notice will incur a 25% cancellation fee, based on the full project cost.
Returns & Refunds
- All sales of custom orders, upholstery services, and handmade products are final. No returns or refunds will be issued.
- If you experience an issue, please contact me within 14 days of receipt. I’ll do my best to make it right, on a case-by-case basis.
Exchanges (Non-Upholstery Items Only)
Eligible non-upholstery items—such as apparel, accessories, and small-batch home goods—may be exchanged within 14 days of delivery.
To qualify for an exchange:
- Item must be unused, in its original packaging, and in resellable condition
- Proof of purchase is required
- Buyer is responsible for return shipping unless the item was received damaged or incorrect
To start an exchange, email: info@houseofnambili.com with your order number and reason for exchange.
Exchanges will be processed once the item is received and inspected.
Custom furniture and upholstery services are not eligible for exchange due to their made-to-order nature.
Lead Time
- Standard turnaround is 4–6 weeks, depending on project complexity and my current schedule.
- Lead times may shift due to fabric availability or unforeseen conditions. I will communicate updates throughout the process.
Pick-up & Delivery
- Pick-up and delivery is available within a 20-mile radius of Douglasville for an additional fee.
- If you’re arranging your own transport, I recommend using a professional moving service for safety and accountability.
Fabric Selection
- I offer a curated selection of in-house fabrics and will assist you in choosing the perfect fit for your project.
- Client-provided fabric must be delivered at least 2 weeks prior to the start date so I can assess it for suitability and durability.
- House of Nambili LLC is not responsible for flaws, shrinkage, or color transfer on client-supplied materials.
Damage & Repairs
- If accidental damage occurs during my upholstery process, I will repair it at no additional cost.
- Preexisting damage not disclosed before the start of the project is not covered.
Warranty
- All upholstery work includes a 1-year workmanship warranty from the completion date.
- This warranty covers seams, structure, and material application (not fabric wear-and-tear or misuse).
Satisfaction Guarantee
- Your satisfaction means everything to me. If something feels off, don’t hesitate to reach out—I’m committed to making it right.
Workshop Safety Policy
- To ensure a safe environment, I kindly ask that children under 12 not be brought to the studio or drop-off/pick-up appointments.
Privacy & Data Use
- Your information is safe with me. I only use your personal data for order fulfillment, client communication, and service improvements.
- I will never sell or share your information with third parties without your explicit permission.
Contact
House of Nambili LLC
Douglasville, GA
info@houseofnambili.com